MISCELLANEOUS INFORMATION

Overton Medical Practice Publication Scheme
To access the Freedom of Information Act policy click here

Patient Participation Group
This group has recently been set up and meets quarterly.  The purpose of the group is to discuss topics of mutual interest and it is envisaged that it will help the practice to understand the patients' views of the services provided and offer a means for patients to make positive suggestions about the practice.  It can also assist patients to understand why some decisions are made and support the practice.  If you are interested in joining the group, please ask to speak to the practice manager.

Practice Development Programme
Wrexham Local Health Board supports a practice development programme whereby protected time is provided to enable practices to close for one half day a month for practice development issues.

Research, Audit and Records
We keep written and computer records which can be seen by members of our  team who are all trained in confidentiality. We are registered under the Data Protection Act.   Our practice, on occasions,  participates  in research projects to help the understanding of important health matters leading  to the improvement of health care.  Information is anonymised so you cannot be identified.  If this were not to be the case your specific consent would be asked for.  There is no obligation for you to take part in research and non-participation will not affect your usual care.  Records are sometimes made available to approved NHS agents for legitimate audit purposes.  If you do not wish such persons to access your information, please let our practice manager know.

Suggestions/Complaints
We welcome suggestions on how to improve our services which are under regular review.  If you have a complaint, please ask any member of our staff or doctor for our complaints procedure details.  Misunderstandings can often be resolved informally.

Zero Tolerance
We operate a policy of zero tolerance with regard to violent or abusive behavior towards any member of staff or other users of our service. People on or off the premises who threaten any member of staff will be asked to leave unless there is an immediate risk to their health. They will receive a verbal warning. If this recurs they will receive a written warning that we will not tolerate such behavior. If the threatening behavior occurs again they will be asked to leave our patient list and the Local Health Board will be informed. Such individuals would need to contact the Local Health Board to arrange future provision of health care.

To visit the website of Wrexham Local Health Board click here