Did Not Attend (DNA) Policy

Practice Policy on Missed Appointments

Overton Medical Centre agrees that:

• Each appointment is a valuable opportunity for our patients.
• Pressure on appointment times shows that there is a need for every single appointment we have available.
• Doctors and Nurses appreciate that there are times when it is necessary to cancel appointments.
• Reception staff are always willing to help rearrange cancelled appointments. See or ask for our information about MY HEALTH ON LINE.

 Overton Medical Centre staff will endeavour to:

• Make best use of appointment for each and every patient.
• Provide a helpful booking service via the Reception Signpost Service

Overton Medical Centre expects our Patients to:

• Be courteous to staff booking appointments.
• Attend the appointment on time.
• Contact the Surgery to cancel if they cannot attend.
• Contact the Surgery if they no longer need to attend..

Overton Medical Centre, on NHS Wales advice, will:

• Monitor those patients who do not attend their appointment.

• Remind patients, by letter and verbally, that 3 missed appointments can lead to removal from the Practice List.

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• Remove persistent offenders from the practice list where necessary, to ensure fairness for all patients.