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Did Not Attend (DNA) Policy

Practice Policy on Missed Appointments


Overton Medical Centre agrees that:

  • Each appointment is a valuable opportunity for our patients.
  • Pressure on appointment times shows that there is a need for every single appointment we have available.
  • Doctors and Nurses appreciate that there are times when it is necessary to cancel appointments.
  • Reception staff are always willing to help rearrange cancelled appointments. See or ask for our information about MY HEALTH ON LINE.


 Overton Medical Centre staff will endeavour to:

  • Make best use of appointment for each and every patient.
  • Provide a helpful booking service via the Reception Signpost Service


Overton Medical Centre expects our Patients to:

  • Be courteous to staff booking appointments.
  • Attend the appointment on time.
  • Contact the Surgery to cancel if they cannot attend.
  • Contact the Surgery if they no longer need to attend..


Overton Medical Centre, on NHS Wales advice, will:

  • Monitor those patients who do not attend their appointment.


  • Remind patients, by letter and verbally, that 3 missed appointments can lead to removal from the Practice List.

  • Remove persistent offenders from the practice list where necessary, to ensure fairness for all patients.
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